Effective and last updated: August 16, 2026
This Refund Policy applies to payments made through the Education News Android application. The App currently accepts a one-time joining fee from approved reporter applicants, plus the convenience fee disclosed at checkout.
Summary: A successfully paid joining fee is generally non-refundable after reporter-account activation. Duplicate charges, an amount charged after a confirmed payment failure, or a payment that did not activate the account may qualify for review and refund.
Eligible refund cases
You may request a refund review when:
- the same joining-fee order was charged more than once;
- your account was charged, but Cashfree or Education News records the payment as failed;
- payment was confirmed, but your reporter account was not activated due to a technical error;
- an incorrect amount was charged because of an Education News system error; or
- a refund is otherwise required by applicable law.
Non-refundable cases
Except where required by law, the joining fee is not refundable after successful payment and activation of the reporter account. A change of mind, inactivity, failure to submit articles, rejection or removal of articles under editorial rules, suspension for violating the Terms, or failure to earn an expected amount does not qualify for a refund.
Convenience or payment-processing fees may be non-refundable where they are not returned by the payment provider. We will disclose the amount approved for refund when we complete our review.
How to request a refund
Email support@enreducationnews.app within 7 calendar days of the payment. Include:
- your registered name, email address, and phone number;
- the Cashfree order ID or transaction reference;
- the payment date and amount; and
- a brief explanation and any relevant payment screenshot.
Do not send card numbers, bank passwords, UPI PINs, OTPs, or other sensitive authentication information.
Review and processing time
We normally review complete requests within 5 business days. If approved, we initiate the refund to the original payment method through Cashfree within 5 business days. Your bank or payment provider may take an additional 5 to 10 business days to display the credit. Actual timing can vary by payment method and provider.
Failed or pending payments
If money is debited for a failed or pending transaction, first allow 5 to 7 business days for an automatic reversal by your bank or payment provider. If the amount is not reversed after that period, contact us with the order ID so we can review the transaction with Cashfree.
Cancellation
You can leave checkout before authorizing payment without charge. Because successful payment automatically activates the reporter account, an authorized and completed joining-fee payment cannot ordinarily be cancelled after confirmation. Eligible cases remain covered by this Refund Policy.
Contact us
For payment, cancellation, or refund questions, email support@enreducationnews.app.